Returns and Refunds Policy | Holloway Houston, Inc.

Returns and Refunds Policy

Thank you for shopping at HHI Lifting.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product isn’t used or damaged
  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

  • By email: e-commerce@hollowayhouston.com

Send the product with its original packing and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

ATTN: e-commerce returns
5833 Armour Dr
Houston, Texas 77020
USA

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from HHI Lifting.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular priced items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: e-commerce@hollowayhouston.com