Shipping, Returns and Refunds Policy

Thank you for shopping at Holloway. We are committed to providing high-quality products and exceptional customer service. If you are unsatisfied with your purchase, we are here to assist you through our Shipping, Returns, and Refunds Policy.

Shipping Carriers and Estimated Rates:

When you place an order, shipping charges for Your Orders will be automatically calculated and displayed at checkout based on your location and the weight of the products. Please note that the estimated shipping rates and delivery time shown are for reference only and were fetched on 24-Dec-2023 for Zip code 11788. These rates are subject to change without prior notice by our partner shipping carriers or Holloway.

Note: All prices are in US $ and can be updated without any notice, please check on checkout for updated rates.

Eligibility for Returns:

To be eligible for a return, please make sure that the following conditions are met:

• The product was purchased within the last 10 days.
• The product is in its original packaging, undamaged, and unused.
• You have obtained a Return Merchandise Number (RMN) from us.
• If the product does not meet these criteria, it is not eligible for return.

Obtaining a Return Merchandise Number (RMN):

To initiate a return, please contact us via email at e-commerce@hollowayhouston.com. Our dedicated team will provide a unique RMN that must be included in your return package. This helps us streamline the return process and ensures a smooth experience for both parties.

Return Process:

Once you have obtained the RMN, please follow these steps to complete the return process:

• Package the product securely, ensuring it is in its original packaging.
• Include the RMN and a note indicating whether you want an exchange or a refund.
• Ship the package to the following address:

ATTN: e-commerce returns, 5833 Armour Dr, Houston, Texas 77020, USA

Please note that you are responsible for the shipping costs and the risk of loss or damage to the product during transit to and from Holloway.

Refund Process:

Once we receive your returned item, our team will inspect it to ensure it meets the above eligibility criteria. If approved, we will process your refund within a reasonable timeframe. Please allow for processing and transit time for the refund to appear in your original payment method.

Restocking Fee:

Please be aware that a restocking fee of 15% will be deducted from your refund amount. This fee helps us cover the costs associated with processing and handling returned items.

Damaged Items:

If you receive a damaged product, please notify us immediately. Our customer support team will assist you in resolving the issue promptly. We may request photos or additional information to facilitate the resolution process.

Sale Items:

Please note that sale items are non-refundable. Only regular-priced items are eligible for refunds.

Contact Us:

If you have any questions or concerns regarding our Shipping, Returns and Refunds Policy, please do not hesitate to contact us. You can contact us via email at e-commerce@hollowayhouston.com, and our dedicated support team will gladly assist you.

At Holloway, we value your satisfaction and aim to make your shopping experience seamless. We appreciate your understanding and cooperation in adhering to our Shipping, Returns and Refunds Policy.

Please note that this policy is specific to Holloway. Please refer to our official website or contact us directly for further information.